b'TERMS & CONDITIONSFreightPrices listed do not include freight. All items are F.O.B.Returned Goodsplant of manufacture. Ground shipping is standard withinReturn of material is not allowed without prior verbal or thecontinentalUnitedStates.ContactyourCustomerwrittenauthorizationbyaMatthewsCustomerService Service Representative for alternate methodsof shipment. Representative.Sales/Use Taxes Order FormsPrices are subject to taxes assessed by the state, county,All order forms are available for download at:city or other taxing authority at place of delivery. We mustwww.matthewsid.com/customer-service/documentshave a sales tax exemption certificate on file for resale customers for each state to which product will be shipped. WARRANTYPayment TermsNet 30 days upon established credit. When no credit hasThere is a one-year warranty on protective coatings. Our been established, most orders will be cash in advance, orwarrantyisextendedonlytopurchasersacquiringthe may require a deposite. Matthews also accepts VISA orproduct directly from Matthews or its authorized dealers. Mastercard payments. Matthews obligation is limited to repair or replacement, Order Changes and Cancellations at our option, F.O.B. Matthews plant. No other warranty All changes and cancellations on previously acknowledgedexpressed or implied is granted. Matthews is not liable for orders must first be phoned in to us and then followed upany incidental or consequential damages associated with in writing within 24 hours. use, removal or re-installation.If we have followed your specifications and you require a change, you may incur additional costs. Customers will be advised of additional costs before changes are made.Cancellations are subject to all labor and material charges up to the time of cancellation.DeliveryStandardcastplaquesunder864squareincheswill be scheduled for 10 days or less after customer artwork approval. For guaranteed shipment, see Quick Ship program.For orders with multiple pieces, pattern work and special finishing,additionalproductiontimemayberequired. However, rush orders will be accommodated, depending uponsizeoforderandfinishingspecifications.Ifair shipment is required, the customer will be responsible for air freight charges, provided the order ships by the agreed-upon date.Guaranteed Quick Ship5-Day or 10-Day DeliveriesOrders for a 5-Day and 10-Day Quick Ship are available uponrequest.Pleasecontactyourcustomerservice representative for a list of eligible products and additional information.Matthews reserves the right to decline acceptance of an order as Quick Ship at our discretion.Transit ClaimsUponreceiptofshipment,thecustomermustinspect for damage or shortage. Claims for damage, concealed or otherwise, must be reported to the carrier and Matthews within 5 days from receipt of merchandise. If damaged goods are received, it is important to retain the product, cartons and packing material in the exact condition as delivereduntilaninspectorarrivesandcompletesa damage report.Material AcceptanceAll claims for defects, errors or shortage must be reported to Matthews within 5 days after delivery. Failure to do so shall constitute acceptance and a waiver of any defects, errors or shortages.'